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Frequently Asked Questions

How will I know what size I am?

For a more accurate fit it is advisable to pay a visit to one of our shops, but if you wish to place an order over the phone then please refer to our size chart click here

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What if my measurements are not exactly as the same as the size chart?

You need to go by your largest measurement i.e. bust, waist or hips. As we come in many different shapes and sizes, your dress may need a nip or a tuck to ensure a perfect fit

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Do I need to pay extra for alterations?

Yes, prices vary depending on the alteration.

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How long do alterations take?

It depends on how busy we are.

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What if I require a different colour dress to the colours that are listed or you have in store?

Speak to one of our friendly staff with your query and we will be glad to try and find the colour of your choice.

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What if I require a different colour bridesmaid dress to the colours that are listed

contact us with your querie and we will be glad to try and find your choice of colour

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How do I order a dress from you?

We have two shops, one in Bridgend (01656 648603) and the other in Newport (01633 250525), so either give us a ring or better still why not pop in and take a look at our stunning ranges including Wedding Gowns, Flower Girl, Bridesmaid, Prom and not forgetting Mother of the Bride, plus many accessories to make your special event complete.

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Once I’ve ordered my dress, how long will it take for it to arrive?

As long as your dress is in stock it should be delivered to the shop within seven working days. Some orders can take between 12 and16 weeks for delivery depending on availability.

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Can I get a refund if I am not happy with my order?

We advise all customers that when an order has been placed the item will become the property of the person paying and not refundable. We make every effort to ensure that the customer has all relevant information and is 100% happy with their choice before placing an order.

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Can I make an appointment to come into the shop?

Yes we offer an appointment service?

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ADMIN